At Procem, we value your satisfaction and strive to provide exceptional services for managing your CRM, HRM, and PMS needs. This Cancellation and Refund Policy outlines the process for canceling your subscription and requesting refunds. Please read this policy carefully to understand your rights and obligations.
1.1 Subscription Cancellation
You may cancel your Procem subscription at any time through your account dashboard. After cancellation, your account will remain active until the end of the current billing cycle. Once the billing cycle ends, your account will be deactivated, and you will no longer have access to the platform's features.
1.2 Account Termination by Procem
We reserve the right to suspend or terminate your account if you violate our Terms of Use or engage in activities that we deem harmful to our platform or other users. In such cases, no refund will be provided for any unused portion of your subscription.
1.3 Data Access After Cancellation
Upon cancellation, you will have limited access to your account for a period of 30 days to export or download your data. After this period, your data will be permanently deleted from our servers, unless otherwise required by law.
2.1 Subscription Fees
Procem operates on a subscription-based model. Subscription fees are billed in advance, and payments are non-refundable.
2.2 Non-Refundable Fees
If you have any questions or concerns about our Cancellation and Refund Policy, please reach out to us:
Procem Support
Email: nm@ikshanaautomation.com